Don't miss out on what's new at Patti Engineering! This month, we're focusing on our commitment to dependable automation solutions and highlighting a valued team member. Dive into how our service contracts help maximize automation uptime for clients, and meet Dave Foster, our Vice President of Engineering and Operations, in this month's Employee Spotlight video.
Discover more about how our team's expertise and dedication are driving impact below.
Ensuring Automation Uptime: Patti Engineering’s Service Contracts
Service contracts are essential for ensuring automation system uptime by providing maintenance, technical support, and timely issue resolution. They serve as a safety net, minimizing downtime, reducing troubleshooting costs, and potentially optimizing system performance for long-term success. Patti Engineering provides customized service contracts designed to meet the unique needs of each client. They are available for both our own previously completed projects, as well as those originating from a different vendor based on our partner technologies. This article outlines the different components of Patti Engineering’s service contracts and details how clients benefit from them.
The Patti Engineering team includes a large pool of skilled engineers that regularly complete a diverse range of manufacturing automation and integration projects. In addition to this project work, Patti Engineering also takes on ongoing service contracts, as well as engineering Time and Expense (T&E) contracts.
Service contracts reduce both a client’s risk and the cost of addressing a system malfunction and/or downtime scenario. When either of these events occur, the contract is in place to deliver engineering expertise in a timely and cost-effective manner to identify and resolve the issue, returning the system to regular operation.
Patti Engineering’s service contracts are tailored to address a client’s particular needs in terms of engineering response time, number of support hours included, onsite versus remote support, and even optional reoccurring system performance analysis. While it is common for clients to seek a support contract as a system’s warranty period ends, Patti Engineering will engage in a service contract at any point throughout its lifecycle.
Employee Spotlight: Video Edition with Dave Foster
In this Employee Spotlight: Video Edition, we feature Dave Foster, Vice President of Engineering and Operations at Patti Engineering. With nearly 30 years at the company, Dave has been instrumental in guiding growth and success at Patti. The following transcript has been lightly edited for clarity and conciseness while preserving the original context and intent of the speaker’s words.
What is overview of your current position? My current position is something that has been sort of an evolution. Having been here since essentially the first days of the company, I’ve kind of become what I’ve needed to become. As vice president of engineering and operations, it’s sort of an all encompassing role — not only do I deal with everything project related in the project team, but also the things prior to the beginning of the project, the sales process, the vetting and the proposal building, then all the way down to the project closeout, financial analysis and the lessons learned.
How long have you been working with Patti Engineering? April of 2025, so not too far away, will be my 30th anniversary. 30 years here at Patti Engineering. Now, when I started, even Sam (Hoff) was out in the field doing startups. It was funny because I remember my first week or so of starting here, I had a key to the door and I would unlock it and I’d turn the lights on and I’d come in and I’d sit and I’d work all day. I’d get up for lunch and I locked the door. It was just me because everybody was on site, everybody was working. Little by little people were in and out, but there was only five of us including Patti (Hoff) at this point. Really, Patti engineering is as much a part of me as is any other part of my life.
Innovative Robotic Cell Enhances Kettering University Education
Patti Engineering is excited to commission a robotic cell that will enhance hands-on engineering education for Kettering University in late summer 2024.
Patti Engineering is often approached to address issues pertaining to OEE: quality issues, disappointing throughput performance, or problematic downtime issues.
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